Shipping Policy

Thank you for shopping with Prime House. We are committed to getting your order to you as quickly as possible.

1. Order Processing

• Orders are processed within 2–3 business days (Monday–Friday, excluding public holidays).
• Once your order has been shipped, you will receive a confirmation email with your tracking information.

2. Shipping Time

• Estimated Delivery: After your order has been processed, it typically arrives within 6–10 business days.
• Please Note: Delivery times are estimates and may vary depending on your location or unforeseen circumstances such as customs delays, weather conditions, or courier disruptions.

3. Shipping Rates

• We offer Free Worldwide Shipping on all orders.

4. International Shipping

• We currently ship to most countries worldwide.
• Delivery times for international orders may vary depending on the destination and local customs procedures.

5. Order Tracking

• Once your order has been shipped, you will receive an email containing your tracking information.
• Please allow 24–48 hours for tracking updates to become available.

6. Shipping Issues

• If your package is delayed, lost, or arrives damaged, please contact our support team at [your support email].
• We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Incorrect Shipping Address

• Please ensure your shipping address is correct before placing your order.
• Prime House is not responsible for delays or failed deliveries due to incorrect or incomplete shipping information provided by the customer.